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800.449.0645 Caregiver Support

The Family Room 

A free, secure family access portal to keep everyone in the know. 

Know Exactly What's Going On In The Home

Our founder created WellSky Personal Care after personal experience with his aging grandparent who was receiving care 1,500 miles away. Tired of not knowing what was going on in the home, he created the Family Room and gave it away to the agency to eliminate the paper log book. Today, the Family Room provides family members with information on upcoming schedules, the caregiver team, medications, invoices, and even details down to the tasks that were completed during each shift. 

 Keep Families Connected

Create unlimited logins for family members to access the care calendar, view notes from past shifts, and even pay or split a portion of the bill. Add to-do items and see which caregivers are coming into the home. 

 Differentiate Your Home Care Agency

The Family Room proves you're focused on the client and the family's needs. Use co-branded marketing tools to show how you're different. The video on this page is an example of a tool that you can use in your marketing or on your web site. 

Review Care Logs and Shift Tasks

Family Room users can review completed care logs as well as current shifts in real time, including task updates and voice commentary by the caregiver.

View the Care Calendar

Keep all parties informed about the scheduled care provided by your agency in a monthly or weekly view.

Medication Management

Give family members the ability to monitor prescriptions and dosage to ensure that everyone is on the same page.

Convenience and Peace of Mind

When family members live far apart, the Family Room gives your agency an undeniable differentiator to keep them informed and confident in the services they receive.

 Care Plans and Shift Notes

When the caregiver clocks out, completed tasks and voice notes are updated. These updates are sent to the care coordinator and to the Family Room. 

 Pay Electronically 

No more paper invoices! With the Family Room, family members can set up auto-pay or even log in and split the bill online. Family members can see past invoices and update credit card information, keeping your billing process easy to manage. 


Eliminate Unnecessary Phone Calls

When family members are updated via the Family Room, fewer calls keep your staff focused. 

Unlimited Portals and Users

No additional fees per portal or user. Use with every client. 

You've Got Questions. We've Got Answers.

Is there any charge to users for the web-based Family Room portal?

WellSky Personal Care does not charge for the Family Room. The tool is included in the all-in-one monthly fee. Upselling access to the Family Room for users is at the agency’s discretion.

Can social workers and discharge planners access the Family Room?

Yes! Anyone with the client's permission can access the secure Family Room online. Keep doctors, social workers, family members, and anyone else on the care team informed. 

How many people can access a client's Family Room?

You may create as many users as you like, but we recommend keeping the list to the "must know" parties involved in the client's care.

Can I use the Family Room video in my marketing?

Yes! We created this video specifically for WellSky Personal Care home care software agencies to use in their marketing to win new business. 

How does the Family Room differ from standalone family access web portals?

The Family Room is built in to WellSky Personal Care to keep the agency, caregivers, and the family in touch. 

How do I post the Family Room video to my web site?

Underneath the video on this page is an embed code that your web developer can use to copy and paste into your HTML file.